Privacy Policy

Privacy Policy

iBlaze Vape is dedicated to safeguarding your privacy and protecting your personal data. This summary, along with our complete privacy policy and terms of use, explains how we collect, manage, and handle your information. Please read carefully to understand our practices and commitment to your privacy.

We May Collect And Process The Following Data About You:

We do not store credit card details, nor do we share customer information with third parties for any purpose other than processing your order or sending marketing emails if you’ve opted in. Information we may collect includes:

• Details you provide during registration, subscribing to services, or requesting further services or information.
• Information shared when you enter promotions or competitions, or if you report a problem with our site.
• Records of your correspondence with us.
• Transaction details from orders and fulfilment on our site.
• Data from credit reference and fraud detection agencies.
• Site visit details, such as traffic data, location data, and accessed resources.

IP Addresses

We may gather data about your device, such as your IP address, operating system, and browser type, to support fraud prevention and for administrative purposes. This information helps us ensure site security and enhance your user experience.

Cookies

To enhance your experience on our site, we may collect information about your internet activity using cookies, small text files stored on your browser or computer’s hard drive. Cookies allow us to improve our site and deliver a more personalized service. While some cookies are essential for basic site functionality, others help customize your browsing experience by remembering your preferences and enhancing site features.

The Information Gathered by Cookies on Our Site(s) May Be Used in the Following Ways:

We may use the information gathered from your browsing and purchase patterns to personalize advertisements or promotions specifically for you. For example, if you’ve viewed a certain type of electronic cigarette, we might tailor subsequent ads to reflect your interest. Additionally, our services may adjust content based on the type of device you use or by aligning your preferences with similar customer interests.

Customized advertising may also be presented to you based on your search terms or the way you accessed our site. For instance, if you searched for a specific product or clicked a targeted ad to reach our site, we may use this information to display relevant content and offers.

Navigational insights, such as which pages you visit on our site, help us understand how the site is used and ensure that relevant products are shown to you. We do not use this information for off-site advertising, except with partners whose privacy policies allow for it.

To measure popularity, we may track how often you visit our site and which products or services you view. This data allows us to refine our offerings to better meet customer preferences and interests.

Types of Cookie

Strictly Necessary Cookies:
These cookies are crucial for basic website functionality, like navigating between pages, accessing secure areas, and remembering items in your basket. Without these, certain site functions wouldn’t operate as expected. Tip – they enable essential website features.

Performance Cookies
Performance cookies gather anonymous data on how visitors interact with our site, helping us improve user experience by making it easier to navigate. For instance, if users find product reviews helpful, we might add more. Tip – they provide anonymous insights into popular pages.

Functionality Cookies
These cookies remember your choices, like login details and preferences, enhancing your experience by allowing personalized settings during browsing. Tip – they improve your site experience by remembering your choices.

Advertising or Targeting Cookies
Targeting cookies deliver personalized advertising based on your browsing history. They remember products you viewed, capping the number of ad repeats and sometimes displaying related ads on other sites. Tip – they help tailor advertising to your interests.

By using this site, you consent to our cookie policy. You can adjust cookie preferences in your browser settings, though this may limit site functionality.

Where We Store Your Personal Data

The data we collect from you may be stored and processed at a secure server located in London. For additional support, our team and certain service providers may operate outside the European Economic Area (EEA), and any transfer or storage of data outside the EEA is conducted under strict contractual obligations, ensuring compliance with data protection standards in line with applicable laws.

All information you provide is stored on secure servers. Payment transactions are encrypted with SSL technology and securely handled by our payment provider. If we issue a password that enables you to access certain parts of our site, it is your responsibility to keep it confidential. Please avoid sharing your password with anyone to protect your personal data.

Your Rights

If you are a resident of the European Union, you are entitled to access any personal information we hold about you and may request corrections, updates, or deletions of that data. To exercise these rights, please reach out to us through our contact page.

Furthermore, for EU residents, our data processing activities are aligned with fulfilling contractual obligations (such as processing orders placed on our site) or supporting our legitimate business interests as outlined in our policies. Please be aware that your data may be transferred outside of Europe, including to trusted servers in locations like Canada and the United States.

Data Retention

When you place an order through our site, we keep your order details, account preferences, and related information in our records for future reference. However, if you wish to have this data deleted, you can request this by contacting us. Please reach us via email at [email protected], by phone at 0161 740 7380, or by post at 214-216 Middleton Rd, Manchester M8 4NA, United Kingdom.

Security

We have implemented robust security policies, rules, and technical safeguards to protect the personal data we control against unauthorized access, misuse, and disclosure, as well as against unauthorized destruction or accidental loss. These measures ensure that your data remains secure throughout our processes and meets the highest standards of protection.

Payment

We process all payments securely through Viva Wallet. We do not store any credit card details on our systems, ensuring an added layer of privacy and security for your financial information.

Minors
The Site is strictly intended for use by individuals aged 18 or older.

Uses Made of The Information

We use the information we hold about you to:

• Provide you with the goods and/or services you’ve ordered.
• Prevent and detect fraud, crime, and money laundering.
• Verify your identity and conduct credit and identity checks when applicable.
• Trace and recover debts, as well as manage credit-related services and accounts.

• Update our records to keep your information current.

Additionally, iBlaze Vape may use your personal information for research and statistical analysis to improve our products and services. You’ll also have the option to consent to receive occasional updates about products and services from iBlaze Vape and select partners via post, email, phone, SMS, or MMS.

By subscribing to our newsletter, you authorize us to send regular marketing updates directly from iBlaze Vape. Rest assured, your information will never be sold to third parties, and you can unsubscribe at any time. We also send necessary confirmation emails regarding orders or updates to your order status, which are part of the service and not considered marketing emails.

Disclosure of Your Information

We may disclose your personal information to any member of Vaping Supplies Online UK Limited. Additionally, we may disclose your personal information to third parties in specific situations, such as:

• If we sell or buy a business or assets, we may share your data with prospective buyers or sellers involved in such transactions.
• If required to fulfill legal obligations or to enforce our terms of use.

We may also provide information about our transactions with you to credit reference and fraud prevention agencies. For complete details on third parties that may receive your data and how they may process it, please refer to our Terms & Conditions.

Consent

By continuing to use and access this website, you acknowledge and accept the terms and disclaimer provided. If you do not agree to these terms, please exit the website immediately.

Access To Information

The law grants you the right to access information held about you. This right of access can be exercised in accordance with applicable data protection legislation. If you would like a copy of the data we hold about you, please contact us by email at [email protected], via phone at 0161 740 7380, or by post at 214-216 Middleton Rd, Manchester, M8 4NA, United Kingdom.